Provider FAQ

Quick answers to common provider questions.

Is Kidea free for providers?

Yes. Your account, your page, and your program listings are free.

Why is my program marked Pending?

New programs are reviewed by our team before they go live. This usually takes a short time. Once approved, the program shows to parents.

How does verification work?

We confirm your business with a link sent to the email you sign in with and with your ABN. A person reviews each new claim. Verification confirms the business; it does not decide whether your programs show.

Who can see my ABN?

Your ABN is used to confirm your business. It is not shown on your public page.

How do bookings and payments work?

Bookings happen on your own site. Kidea links parents to your booking page; we do not take bookings or payments.

How do I remove a listing?

Open the program from Your programs and unpublish or remove it. To close your provider account, contact us and we will take care of it.

What are Kidea's safety standards for providers?

See our provider safety standards at kidea.com.au/providers/safety-standards.